Support Hub
How Can We Help You Today?
Dedicated support for professional buyers, sellers and dealers trading used agricultural and construction machinery internationally — from first enquiry to final delivery.
Phone line is for WhatsApp messages only · Support in EN, PL, DE, FR, CS
Support by Topic
Choose the area closest to your question. Each topic links to detailed guides, and every page has direct email and WhatsApp contact if you need a human answer fast.
Buying Support
Help finding the right used excavator, tractor, loader or crane: availability checks, condition clarification, price negotiation guidance and comparing similar machines across our inventory.
Visit the Help Center →Selling & Valuation Support
Assistance preparing your machine for sale: valuation guidance, photo standards, required documents and choosing between a direct purchase offer and brokerage placement.
Selling process →Inspection Support
Book independent pre-purchase inspections, understand inspection report findings, and use documented defects during price negotiation on second-hand heavy equipment.
Inspection services →Shipping & Export Support
Track your shipment, request export documents (CMR, bill of lading, EX-1 declarations), and get help with destination customs paperwork for machinery imports.
Shipping & logistics →Payments & Financing Support
Questions about proforma invoices, bank transfer verification, escrow-style protections, VAT treatment on intra-EU and export sales, and equipment financing pathways.
Financing options →Trust & Safety
Report an error on one of our listings, verify that an offer or invoice genuinely comes from ClassTrucks Poland, and get guidance on avoiding used machinery export fraud.
Report a problem →How Our Support Process Works
We keep support simple and accountable. Every request follows the same escalation path, so nothing gets lost between departments — especially during live transactions where a delayed answer can cost you a shipping slot or a machine.
Reach out
Message us on WhatsApp for urgent matters or email for anything involving documents. Include your machine reference or invoice number if you have one.
Triage within hours
A support coordinator classifies your request — buying, selling, inspection, logistics, payment or safety — and assigns the specialist who owns that area.
Specialist response
You get a substantive answer, not a canned reply: real availability, real document status, real shipping dates. Complex cases receive a named point of contact.
Follow-through
Open items stay tracked until confirmed resolved by you. For active deals we proactively update you on inspection, payment and dispatch milestones.
Get a Faster Answer — Include These Details
International machinery support often stalls because key facts are missing from the first message. Our specialists handle enquiries from more than 180 countries and multiple time zones, so a complete first message frequently saves a full day of back-and-forth. Whatever your question, try to include:
- Machine reference, listing URL, or make/model and year if enquiring about stock
- Your destination country and nearest port for shipping-related questions
- Invoice or proforma number for payment and document requests
- Photos or short videos when reporting a condition issue or asking for valuation
- Your preferred reply channel — WhatsApp for speed, email for documents
- Any deadline: vessel cut-off dates, auction end times, financing approval windows